CANCELLATION & REFUNDS

Digital-product cancellation

Because the NUSTAGE Student Success System is a digital product, an order cannot normally be cancelled after successful payment and digital access has been provided. NUSTAGE does not charge a separate cancellation fee.

When we will review a refund request

We will review cases involving duplicate charges; successful payment where the purchased file cannot be delivered after reasonable troubleshooting; a materially corrupted, unusable or materially different file that cannot be replaced; an order NUSTAGE cannot fulfil; or a refund otherwise required under applicable law.

Change-of-mind requests

Once digital access has been supplied, refunds are generally not offered for change of mind, accidental purchase after access, device or printer preferences, or because the customer no longer wants to use the workbook.

How to request review

Email support@nustage.in with the purchase email, transaction reference and a brief description of the issue. Customer-care mobile: +91 98598 58866. Grievance Officer: Manikandan Kamalesan. Consumer complaints will be acknowledged within 48 hours and are intended to be resolved within one month of receipt. Do not include full card details, UPI PINs, OTPs or passwords.

Approved refunds

If a refund is approved, NUSTAGE will ordinarily initiate it to the original payment method within 5 working days of approval. After initiation, the payment provider, bank or card issuer may take additional time to credit the amount; normal payment-network timelines can vary. Refunds will not be sent to a different payment method unless required by applicable law or the payment provider.