PRIVACY POLICY

1. Who is responsible for your personal data

NUSTAGE is operated by Manikandan Kamalesan, who is responsible for determining why and how personal data is processed for the website, digital-product sales, delivery and customer support. Principal business address: 3/617, Kaaliyappa Chetty Colony, Pidamaneri, Dharmapuri – 636701, Tamil Nadu, India. Customer-care contact: +91 98598 58866 and support@nustage.in. NUSTAGE does not sell personal data.

2. Personal data we may collect

Depending on the action you take, we may process: your name; purchase email address; a phone number if you voluntarily provide it to customer support; order, payment and transaction references; product purchased; purchase and delivery timestamps; download or access status; refund status; consent or policy-version records; support messages; and limited technical, security and access logs generated by our hosting and delivery systems. Current downloadable products use standard master PDF files and do not embed the purchaser's email address, phone number or postal address into the downloaded files.

3. Why we use personal data

We use personal data only for specified purposes such as: completing a purchase; verifying payment; delivering the digital product; restoring legitimate access; handling refunds, complaints and support; protecting the website and customer records; preventing abuse or fraud; maintaining required transaction and security records; administering the Individual Licence and secure-delivery entitlement; and meeting applicable legal, tax, accounting or regulatory obligations.

4. Notice, consent and withdrawal

Where consent is the applicable basis for processing, NUSTAGE will present a clear notice describing the personal data requested and the purpose before consent is obtained. Where applicable, a person may withdraw consent through the same support or account channel without affecting processing already lawfully completed or records that must be retained by law.

5. Payment information

Payments for the current online checkout are processed by Razorpay. NUSTAGE does not ask customers to send card numbers, CVV, UPI PINs, OTPs, passwords or authentication codes by email or support message. Razorpay may process payment and device information under its own privacy and security obligations.

6. Service providers

The current production setup uses Hostinger for domain/DNS services and the human-support mailbox; Netlify for website hosting, CDN and HTTPS delivery; jsDelivr for Bootstrap website assets; Razorpay for payment processing; Supabase for order, licence, payment-event and secure-delivery control records; Resend for transactional purchase and delivery emails; and Cloudflare R2 for private storage of paid product PDFs; and Google Analytics for aggregate website-usage measurement. Each provider receives only the information needed for its role in operating NUSTAGE. Provider configurations or subprocessors may change over time, and this policy will be updated when a material change affects personal-data processing.

7. Data minimisation and retention

NUSTAGE aims to collect only information reasonably needed for purchase, delivery, support, security and legal compliance. Data is not kept indefinitely merely because it was collected. Transaction, licence, delivery, support and security records may be retained for as long as reasonably necessary for fulfilment, dispute handling, fraud prevention, accounting, tax or other applicable legal obligations, and will be deleted or anonymised when the purpose and applicable retention requirements have ended.

8. Security safeguards

NUSTAGE uses measures appropriate to the current production setup, including HTTPS, access controls, restricted administrator privileges, server-side secret storage, payment-signature verification, database row-level access controls, logging and audit records, and private or time-limited digital-file access. No internet service can promise absolute security.

9. Personal data breach response

If NUSTAGE becomes aware of a personal data breach, it will investigate, contain and remediate the incident and provide notifications to affected individuals and the competent authority where required by applicable law. Customers should report suspected account, purchase or privacy issues promptly to support@nustage.in.

10. Your privacy rights

Subject to the provisions of applicable law that are in force at the relevant time, you may request information about personal data processed about you, correction or updating of inaccurate information, erasure where retention is no longer required, withdrawal of consent where applicable, and grievance handling. To help identify a purchase safely, we may ask for the purchase email address and order or transaction reference; never send passwords, OTPs, UPI PINs or full card details.

11. Privacy requests and grievances

Privacy and data-rights requests may be sent to support@nustage.in. The named Grievance Officer is Manikandan Kamalesan. Customer-care mobile: +91 98598 58866. We aim to acknowledge requests promptly and provide a response or meaningful status update within a reasonable period.

12. Children and student users

The Student Success System may be useful to people under 18, but the current launch does not require a child to create a personal account or provide unnecessary personal data. Purchases for a minor should be made by or with the involvement of a parent or lawful guardian. If NUSTAGE later introduces child accounts or other processing of a child’s personal data, the relevant parental-consent and child-data safeguards will be implemented before that feature is enabled.

13. Cookies, analytics and advertising

The website uses Google Analytics to measure aggregate site usage and performance. Analytics technology may use cookies or similar identifiers depending on browser and platform behaviour. NUSTAGE does not intentionally use behavioural advertising trackers for targeted advertising in the current setup. Essential hosting, security and payment infrastructure may also use technical mechanisms necessary to provide and protect the service. If advertising or materially different tracking is introduced later, this policy and any required controls will be updated.

14. International processing

Some technology providers may process or store information outside India. NUSTAGE will use providers and configurations subject to applicable Indian data-protection requirements and any transfer restrictions that apply at the relevant time.

15. Changes to this policy

We may update this policy when the production architecture, products or legal requirements change. The effective date at the top identifies the current published version.

16. Contact

Legal operator: Manikandan Kamalesan
Address: 3/617, Kaaliyappa Chetty Colony, Pidamaneri, Dharmapuri – 636701, Tamil Nadu, India
Customer-care mobile: +91 98598 58866
Privacy / grievance email: support@nustage.in